About Purofirst

Full Service, Quality
Advantages

When you choose Purofirst Fire and Water Restoration you receive an economically sound, professional service, quality workmanship and customer satisfaction guaranteed. Purofirst makes every attempt to restore the structure and its contents to its pre-loss condition and replace only as a last resort.

Customer Advantages

Upon receiving customer authorization Purofirst Fire and Water Restoration:

• Completes emergency services necessary to mitigate the loss.
• Responds to emergencies within one to two hours.
• Completes all work quickly, efficiently and with as little inconvenience to the customer as possible.
• Briefs the customer and provides continuous follow-up.
• Communicates with the insurance company representative.
• Completes each job to the customer’s satisfaction.
• Provides complete job documentation and verification through a Certificate of Satisfaction and a Certificate of Guarantee. A written guarantee for materials and workmanship is provided by Purofirst Fire and Water Restoration.

Purofirst Fire and Water Restoration pledges to use the most current state-of-the-art methods and procedures to complete efficient and effective restoration or reconstruction in a timely manner, and with as little disruption as possible.

Insurance Company Advantages

“Helping Insurance professionals improve customer retention and reduce loss ratio.”

At Purofirst Fire and Water Restoration we understand the insurance industry’s needs, qualifications and requirements. As a SINGLE SOURCE PROVIDER for property casualty restoration and reconstruction, we can proficiently meet your criteria by offering:

• Fair pricing and top-rated service.
• Complete pricing by area, utilizing a computerized, ” unit cost” estimating system.(Xactimate)
• Customer sensitivity.
• 24 hour-hour emergency service.
• A customer-service hotline.
• Complete, accurate and itemized estimates within 24 to 48 hours.
• Photos of damaged property.
• A specialty – testing lab.
• Quality, guaranteed workmanship.
• Job completion verification and documentation.
• Honesty and integrity.
• Reputation for quality.
• Training and education.
• Regional corporate support.

Purosystems has a strict code of qualifications and requirements that must be met by all offices. This has resulted in Purofirst /Puroclean offices located throughout the country.

Each Purofirst/Puroclean office is:

• Licensed, where required.
• Insured.
• Financially stable.
• Required to maintain a good reputation in the community.
• Required to complete each job to the customer’s entire satisfaction
• Independently owned and operated.

Purofirst offices use specifically designed methods and state-of-the-art procedures to satisfy all requirements for the successful completion of a loss. Specially trained technicians begin by preparing fast, accurate and itemized estimates, free of charge, with no obligation to an insurer or customer.

Purofirst never includes items that are not part of the loss.

Purofirst always agrees with the agent or adjuster on the price and the scope of the estimate when dealing with a covered loss, before initiating work, other than the emergency work required to mitigate the loss.

Purofirst always provides fast, accurate, and itemized estimates within 24-48 hours. (Excluding fire losses)